Easily follow up with customers that haven't replied
You may have recently noticed the new Follow-up Inbox in your Endear account. Starting today, you can click on your Follow-up inbox to view conversations with customers that have not yet replied to your original message.
The criteria for Follow-up are the following:
- The conversation is closed
- You are a participant in the conversation
- The last message in the conversation was outbound (sent to the customer)
- The customer clicked or opened the last message
- The last message was between 2-5 days ago
We hope this Follow-up inbox makes it easier to proactively reengage with customers in Endear.