Hello there,

We're thrilled to announce the launch of SalesChat, our newest feature designed to help your sales teams connect with high-intent customers right when they're ready to buy!

SalesChat transforms how your retail team engages with online shoppers by putting the right conversations in front of the right people at the right time.

Our innovative SalesChat solution includes:

• Intelligent conversation routing - Automatically direct incoming chat conversations to your sales teams, enabling them to help customers convert
• Integrated product recommendations - Send product suggestions directly from the chat to guide customers toward purchase
• Unified messaging inbox - Manage chats alongside your Email, SMS, and WhatsApp conversations in one centralized Endear platform
• Seamless staff collaboration - Transfer conversations across staff members and store locations for consistent customer care
• Conversion analytics - Measure precisely how conversations translate into sales with comprehensive reporting
• Complete customer context - Access an omnichannel view of the customer while chatting to provide personalized service

SalesChat integrates seamlessly with your existing Endear platform, giving your sales associates the tools they need to engage effectively with online shoppers. By connecting your product experts with customers at critical decision-making moments, you'll turn browsers into buyers and maximize your online conversion rates.

Stop missing sales opportunities on your website. With SalesChat, your team can provide the personalized assistance that builds customer confidence and drives revenue growth.

Hello there,

Introducing Appointments

Launching this week, Appointments in Endear! This new feature enables seamless booking of in-person appointments with your customers.

Our appointment booking system includes:

• Customized bookable services for each staff member or store location
• Flexible availability management by staff member and store location
• Shareable booking links through Endear messaging
• Automatic customer linking for appointments
• Calendar integration options, use external calendars or let Endear manage them for you
• Pre and post appointment messaging to enhance customer experience

Appointments helps you deliver even more personalized shopping experiences for your customers. You’ll get all the benefits of a full appointment booking tool built right into your CRM.