Business Insights Now Generally Available

Hello there,

We're excited to announce that Business Insights has officially moved from beta to general availability! We've enhanced our dashboards and charts to deliver deeper insights into your customer engagement and sales performance within the Endear platform.

Our upgraded Business Insights includes:

• Comprehensive conversation metrics: Track message counts, open rates, click rates, and reply stats across all communication channels
• Advanced filtering options: Analyze by campaign, team, conversion time frame, and message engagement types
• Enhanced opt-out tracking: Monitor opt-out rates across campaigns, conversations, and messages with dedicated filters
• Improved conversion analytics: Measure how different message interactions drive sales with detailed attribution
• Streamlined reporting experience: Replacing our legacy reporting system with a more powerful and intuitive interface

As we transition to the new system, we'll gradually phase out older reporting tools to ensure a smooth migration. Explore our new Business Insights capabilities to uncover actionable insights that strengthen your client relationships and drive revenue growth.